Shipping policy

HOW LONG TO PROCESS MY ORDER?

We normally have our elves working to dispatch your order within 48 hours of placement. However, due to higher order volumes of our new line there will be some delays. We expect all orders to be shipped within 3-5 days. Little Abacus Mini and Diaper Bag Companion will be shipped on the 2nd of May.

SHIPPING AND DELIVERY

We offer free local delivery within the Calgary (Calgary, Alberta, Canada) city limits. 

CANADA AND USA

We offer free local delivery within Calgary (Calgary, Alberta, Canada). Free shipping applies within contiguous USA and Canada for orders over $55USD (~$70 CAD). For orders under $55USD, a flat shipping rate of $10CAD applies within Canada and ~$12USD within contiguous USA. Expedited shipping is location dependent and the estimate will be visible at checkout. *Note all currency quoted is in Canadian dollars.

PO Box addresses are acceptable but will only be shipped via Canada Post.  

We do not charge sales tax to the USA and international purchasers, although they may be liable to import duties on some items. The buyer is responsible for paying import duties from Canada to their country.

INTERNATIONAL

At this point we cannot offer free shipping to deliveries outside of Canada and USA (noncontiguous USA and Canada). Cost varies based on the location. It's roughly £10 for standard delivery to UK. The final cost will be displayed in checkout.  

WHEN WILL I GET MY ORDER?

If it is local delivery, then we aim to deliver your order within 3 business days following your order confirmation. It may be delivered by car, bike or unicorn. 

If it is not local delivery then it depends how far you live from Alberta, Canada. If you are in Alberta, you will receive it faster than if you are in Texas. Unfortunately our unicorn cannot cross the international border to deliver goods as she does not have a passport. However, in all seriousness, from our experience, the longest delivery time is around 10 business days for standard shipping if you're way down south via airmail. If our unicorn was allowed to cross the border, she would be able to get it to you faster than the speed of sound. We are working with authorities to get her passport and quicken our delivery times. The longest delivery for expedited mail is 6 business days. 

These shipment times may vary due to circumstances out of our control such as the Postal Service's sleigh running out of fairy dust. We will provide you with a tracking number after your order has processed which you can use to track your goods.

Delivery dates are good faith estimates only and are quoted in "business days"; this does not include weekends and statutory holidays.

Due to COVID-19, our carriers are currently experiencing significant delays that are outside of our control. It may take an additional 2-5 days for your order to be delivered to you.